judi96 Privacy Policy

1. Introduction

judi96 ("judi96", "we", "us", "our") operates the online casino and sportsbook platform accessible at judi96.app. This Privacy Policy explains how judi96 collects, processes, stores, shares, and protects the personal data of Players ("you", "your") who register an account, access the Platform, or interact with judi96 services in any capacity.

By registering an account with judi96 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy is to be read in conjunction with the judi96 Terms & Conditions, which govern the overall relationship between judi96 and its Players.

judi96 is committed to handling personal data responsibly and in accordance with applicable data protection principles, including the principles of data minimisation, purpose limitation, accuracy, storage limitation, integrity, and confidentiality.

2. Data We Collect

2.1 Registration Data

When you create a judi96 account, we collect information you provide directly, including:

• Full legal name and date of birth;
• Residential address (including city, state, and postcode);
• Email address and mobile phone number;
• Username and account password (stored in hashed, non-reversible form);
• Preferred currency (Malaysian Ringgit, MYR).

2.2 Identity Verification (KYC) Data

As required by our anti-money laundering ("AML") compliance obligations, judi96 may collect and retain copies of identity documents including:

• National identification card (MyKad) or passport;
• Proof of address (utility bill, bank statement);
• Payment method verification documents (e.g., screenshot of e-wallet account matching the registered name).

2.3 Financial Transaction Data

judi96 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. Transaction records include timestamps, payment method identifiers (e.g., last four digits of a bank account, e-wallet account reference), and transaction status.

2.4 Technical and Usage Data

When you access judi96, we automatically collect certain technical data including:

• IP address and geolocation data (country and city level);
• Device type, operating system, and browser version;
• Session duration, pages visited, and game activity logs;
• Referral URL and search terms used to find judi96.

2.5 Communication Data

Records of your communications with judi96 support — including live chat transcripts, email correspondence, and any submitted support tickets — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

judi96 uses the personal data collected for the following purposes:

• Account Management: To create and maintain your judi96 account, verify your identity, process deposits and withdrawals, and manage your bonus entitlements;
• KYC and AML Compliance: To satisfy legal obligations relating to customer due diligence, anti-money laundering screening, and fraud prevention;
• Platform Operation: To deliver games, process bets, calculate winnings, and maintain the integrity of the Platform;
• Customer Support: To respond to enquiries, resolve disputes, and improve the quality of our support services;
• Responsible Gaming: To monitor player behaviour for indicators of problem gambling and to administer self-exclusion and deposit limit requests;
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to Players who have opted in to marketing communications. Players may opt out at any time by contacting support;
• Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions;
• Analytics and Platform Improvement: To analyse aggregated usage patterns, game performance, and player behaviour (in anonymised form) to improve Platform features and user experience.

4. Legal Basis for Processing

judi96 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between judi96 and the Player (account operation, payment processing, game delivery);
• Legal Obligation: Processing required to comply with applicable AML, KYC, and other regulatory requirements;
• Legitimate Interests: Processing necessary for judi96's legitimate interests in fraud prevention, platform security, and service improvement, provided these interests do not override the fundamental rights of Players;
• Consent: Processing based on your explicit consent, including marketing communications and certain cookie-based analytics. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

judi96 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Your data may be shared in the following limited circumstances:

5.1 Service Providers

judi96 engages trusted third-party service providers to support platform operations, including payment processors (such as those facilitating Touch n Go eWallet, Boost, GrabPay, and FPX transactions), game software providers, identity verification services, cloud hosting providers, and customer support platforms. These providers are contractually obligated to process personal data only as instructed by judi96 and to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure

judi96 may disclose personal data to financial intelligence units, law enforcement agencies, or regulatory authorities where required or permitted by applicable law, including in connection with the investigation of money laundering, fraud, or other criminal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of judi96's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection standards. Players will be notified of any such transfer where required by law.

6. Cookies & Tracking Technologies

judi96 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The categories of cookies used include:

• Strictly Necessary Cookies: Essential for Platform functionality — session management, authentication state, and security tokens. These cannot be disabled without impairing the Platform's core functions;
• Functional Cookies: Remember your language preference, display settings, and other personalisation options across sessions;
• Analytics Cookies: Collect aggregated, anonymised data about how Players interact with the Platform — pages visited, time spent, and navigation paths. Used to improve Platform design and game lobby presentation;
• Marketing Cookies: Used to measure the effectiveness of promotional campaigns directed at new registrations. Applied only where Player consent has been obtained.

Players may manage cookie preferences through their browser settings. Disabling strictly necessary cookies will impair Platform functionality. Disabling analytics or marketing cookies will not affect the Player's ability to access games, make transactions, or use any core Platform feature.

7. Data Retention

judi96 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account data and KYC documentation: retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations;
• Financial transaction records: retained for a minimum of seven (7) years following the transaction date;
• Customer support communications: retained for three (3) years from the date of last contact;
• Technical logs and session data: retained for twelve (12) months from generation, after which they are anonymised or deleted.

Where data is retained beyond the period required for the original processing purpose, it is retained solely to satisfy legal or regulatory obligations and is not used for any commercial purpose.

8. Your Rights

Subject to applicable law, Players have the following rights with respect to their personal data held by judi96:

• Right of Access: Request a copy of the personal data judi96 holds about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to judi96's legal retention obligations;
• Right to Restriction: Request that processing of your data be restricted in certain circumstances;
• Right to Object: Object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Withdraw consent for any processing based on consent at any time, without affecting prior lawful processing.

To exercise any of these rights, please contact judi96 support via live chat or email. judi96 will respond to all verified data subject requests within thirty (30) days. Identity verification may be required before a request is actioned.

9. Data Security

judi96 implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and judi96 servers;
• Encrypted storage of sensitive account data, including hashed and salted password storage;
• Segregated storage of player funds and operational capital;
• Access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of Platform infrastructure.

Notwithstanding these measures, no data transmission over the internet is completely secure. judi96 cannot guarantee absolute security and shall not be liable for any unauthorised access or data breach caused by factors outside its reasonable control, including Player negligence in safeguarding account credentials.

In the event of a personal data breach that poses a risk to Player rights, judi96 will notify affected Players and relevant authorities in accordance with applicable data breach notification requirements.

10. Children's Privacy

judi96 is strictly an adult platform. The minimum age to register and use judi96 is 21 years. judi96 does not knowingly collect personal data from individuals below this age. Where judi96 becomes aware that a minor has registered an account, the account will be immediately suspended, all personal data will be deleted, and any deposited funds will be returned via the original payment method where technically possible.

If you believe a minor has accessed or registered on judi96, please contact support immediately at support@judi96.app.

11. Third-Party Services

The judi96 Platform integrates with third-party game providers (including Evolution Gaming, Pragmatic Play, PG Soft, and others), payment processors (including Touch n Go eWallet, Boost, GrabPay, and Malaysian banking FPX networks), and support tools. These third parties operate under their own privacy policies, which govern the data they collect in connection with the delivery of their respective services.

judi96 is not responsible for the data practices of third-party providers beyond the contractual obligations judi96 imposes on them as data processors. Players are encouraged to review the privacy policies of third-party services they interact with via the judi96 Platform.

judi96.app does not contain links to external third-party websites for the purpose of this Privacy Policy. All content is hosted and operated by judi96 directly.

12. Policy Updates

judi96 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via email or a prominent notice on the Platform prior to the effective date of the change. The updated Policy will be published at judi96.app/privacy-policy with the revision date updated accordingly.

Continued use of judi96 following notification of a Privacy Policy update constitutes acceptance of the revised Policy. If you do not accept the revised terms, you should discontinue use of the Platform and may request account closure by contacting support.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or judi96's data practices, please contact our support team:

• Live Chat: Available 24/7 from your judi96 account dashboard
• Email: support@judi96.app

judi96 will acknowledge all privacy-related enquiries within two (2) business days and endeavour to resolve all requests within thirty (30) days of receipt, subject to identity verification requirements.